Shipping
US domestic, North America, & Europe shipping
Effective Date: June 6th, 2023
Shipping Methods:
a. We offer standard shipping and express shipping options for domestic orders.
b. Standard shipping is typically delivered within 5-7 business days.
c. Express shipping is available for faster delivery and usually takes 1-3 business days.
Shipping Destinations:
a. We ship our products to customers in North America and Europe. b. Please note that additional customs fees, taxes, or duties may apply depending on the destination country outside of the US. Customers are responsible for any additional charges incurred.
Order Processing Time:
a. Orders are processed within 1-3 business days from the date of purchase.
b. Please note that processing time may be extended during presale, peak seasons, or promotional periods. Any such delays will be communicated to customers.
Shipping Costs:
a. Shipping costs are calculated based on the destination, weight, and dimensions of the package.
b. Customers can view the shipping costs during the checkout process before making a payment.
c. Free shipping may be available for orders that meet the specified minimum purchase amount, orders within the US, or as part of promotional offers. Details will be communicated on our website or through marketing materials.
Order Tracking:
a. Once the order is shipped, customers will receive a shipping confirmation email containing a tracking number.
b. Customers can use the provided tracking number to track their package through our website or the designated shipping carrier's website.
Address Accuracy:
a. Customers are responsible for providing accurate and complete shipping information, including the recipient's name, address, and contact details.
b. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Shipment Delays or Issues:
a. While we strive to deliver orders within the estimated timeframe, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays.
b. In the event of a delay or issue, we will promptly notify the customer and provide updates on the status of their shipment. c. We will work diligently to resolve any shipping-related problems and ensure a satisfactory resolution for our customers.
Returns and Exchanges: For information on returns and exchanges, please refer to Red Earth Denims Returns and Exchanges Policy.
Customer Support:
a. For any shipping-related inquiries or assistance, customers can contact our customer support team at redearthdenim@gmail.com.
b. Our customer support team will respond to inquiries as soon as possible and provide necessary support and guidance.
Please note that these shipping rules are subject to change. Any updates or modifications will be communicated through our website or other appropriate channels.
International shipping (coming soon)
As of now, we are only available in North America and some countries In Europe. We are actively working to be accessible worldwide and in your country.
RETURNS
Effective Date: June 6th, 2023
Thank you for shopping with Red Earth Denim. We want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we offer the following return policy:
Eligibility for Returns:
a. We accept returns on unused, unworn, and undamaged items within 30 days from the date when you received your order.
b. The item must be in its original condition, including all tags, items, labels, and packaging.
Return Process:
a. To initiate a return, please fill out this form within the 30-day return period.
b. Provide the following information:
i. Order number ii. Item(s) to be returned iii. Reason for the return.
Note: For eligible returns, you will receive the necessary information and address to return the items.
Return Shipping:
a. Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.
b. We recommend using a trackable shipping method to ensure the safe return of the item.
c. Please ensure that the item is securely packaged to prevent any damage during transit. We can only process a full refund after receiving the package.
Refund or Exchange:
a. Upon receiving and inspecting the returned item, we will process either a refund or exchange, based on the customer's preference.
Note: At the moment, we can only make size or color exchanges for the same item.
b. Refunds will be issued to the original payment method used during the purchase.
c. Exchanges will be subject to availability. If the requested exchange item is unavailable, we will issue a refund instead.
d. Please allow 14 days for the refund or exchange to be processed and reflected with your banking institution.
Restocking Fee: We do not charge a restocking fee for eligible returns. However, if the returned item is not in its original condition or shows signs of wear or damage, we reserve the right to deduct a restocking fee from the refund amount.
Non-Returnable Items:
a. The following items are non-returnable:
i. Undergarments, including lingerie and swimwear (for hygiene reasons)
ii. Personalized or customized items i
ii. Sale or clearance items (unless they arrive damaged or defective)
Damaged, Defective, or Incorrect Items:
a. If you receive a damaged, defective, or incorrect item, please contact our customer support team within 14 days of receiving the order.
b. Provide detailed information and, if possible, include supporting photographs.
c. We will arrange for a return label and cover the return shipping costs.
d. Upon receiving the item, we will either issue a refund or send a replacement, depending on the customer's preference and availability.
Customer Support: If you have any questions or need assistance with the return process, please reach out to our customer support team at inquiries@redearthdenim.com. Our team will be happy to assist you and provide the necessary guidance.
Please note that this return policy is subject to change. Any updates or modifications will be communicated through our website or other appropriate channels.